Delivery & Payment Processing

Card Payment Processing

We do not store credit card details (only when requested) nor do we share customer details with any 3rd parties

Who may Process Data

Your personal information (which includes your name, address and any other details you provide to us which concern you as an individual) may be processed both by us and by other companies within our group. Each of the companies authorised to process your information as mentioned above will do so in accordance with this privacy policy. When you place an order via this website we will store your e-mail address along with any other information you may provide. When you use the services on the website, we may need to collect further information about you. This information may include, but is not limited to, details such as your name and address.

Purpose of Processing

We will use your information for the purpose of providing you with information about our services, articles and news, fulfilling orders placed by you, processing any other transactions authorised or made by you with us, informing you of special offers and providing other marketing information to you which we think you may find of interest, undertaking product or customer research/development.

Delivery Policy

All order are shipped using either Royal Mail or Parcelforce courier services. All orders over £20 are shipped with Royal mail Signed for service. Orders under £20 are shipped with Royal mail 1st Class. Order placed will be shipped after 1 working day and aim for a next day delivery. As Royal mail first class is not a guaranteed next day delivery service, on some occasions in may take 3-10 working days to arrive. For a guaranteed next day delivery service, please choose Royal Mail Special Delivery at checkout.

Cancellation/Return/Refund Policy

All orders can be cancelled for a full refund as long a dispatch email hasn’t been received. We offer a 30 days return/exchange period

Returns & Faulty items

We over 30 days Refund & Exchange on items in the original packaging. We will deduct the cost of postage and the return postage will be borne by you if you change your mind.

In the event of a faulty item, please contact us and we can help you troubleshoot the issue. Photos are important to send over to us to determine if the item should be disposed or returned back to us to investigate further.The postage for faulty items is covered by us. This will either be compensated with a free item or a partial refund. All returns must be sent via a signed for service with a note of your full name and or eBay id attached. Once recieved a replacemnt or a refund will be sent to you.

Non Returnable Items

Used coils are cannot be returned for a full refund. We will only calculate a refund for coils that are in the original packaging and not used.

A faulty coil? We only consider a coil as faulty if it fails to power up your device (Dead on Arrival). If you use the coil and it fires up your device, this coil will not be replaced.

Used drip Tips and Tanks cannot be exchanged or returned once used due to hygiene reasons. If you change your mind, make sure the device has not been used before it is returned to us. It must be in the original packaging.

All about Exchanges

I changed my mind scenario

We can exchange your item if you don’t like it. There will be an additional charge to ship out a replacement for you and the return postage will be borne by you. This charge is equivalent to the cost of postage only.

Wrong item sent case

If we ship you the wrong item, please contact us immediately and an exchange will be arranged for you.

To speed up the exchange process, please send in the proof of return postage and will can ship out the correct order on the same day for you. To cover your return postage we can either of you a free item or a partial refund to cover the return postage.

Time frame for Claims

A claim for an item not received can only be made after 10 working days. If an item is not received after this time frame, please contact us and we will help to resolve the matter.

Disclosure of Information

In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy. Your information will not be disclosed to government or local authorities or other government institutions save as required by law or other binding regulations.

Cookies

We may send a small file to your computer when you visit our website. This will enable us to identify your computer, track your behaviour on our website and to identify your particular areas of interest so as to enhance your future visits to this website. We may use cookies to collect and store personal data and we link information stored by cookies with personal data you supply to us. Save for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. You can set your computer browser to reject cookies but this may preclude your use of certain parts of this website.

Security

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorised access, improper use and disclosure, unauthorised destruction or accidental loss.

Copyright

All website design, text, graphics, the selection and arrangement thereof are owed by the company running this site, or hosting this site, except where provided under the General Public License (http://www.gpl.org). ALL RIGHTS RESERVED.

Trademarks

All trademarks of are the property of their respective owners and may be registered in certain parts of the world.

Disclaimer of Warranty and Liability

The following provisions may be curtailed or disallowed by the laws of certain jurisdictions. In such case, the terms hereof are to be read as excluding or limiting such term so as to satisfy such law.

We do not represent or warrant that the information accessible via this website is accurate, complete or current. We have no liability whatsoever in respect of any use which you make of such information.

The information provided on this website has not been written to meet your individual requirements and it is your sole responsibility to satisfy yourself prior to ordering any products or services from us that they are suitable for your purposes.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

All warranties, express or implied, statutory or otherwise are hereby excluded.

Neither we nor any of our employees or affiliated entities will be liable for any kind of damages and howsoever arising including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive or special, damages or any liability which you may have to a third party, even if we have been advised of the possibility of such loss.

We are not responsible for the direct or indirect consequences of you linking to any other website from this website.

These terms and this disclaimer and any claim based on use of information from this website shall be governed by the laws of England and Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of England.

Consent and enquiries

By continuing to use this site and accessing the information on this website, you signal acceptance of the terms and disclaimer set out above. If you do not accept any of these terms, leave this website now. If you have any enquiry or concern about our privacy policy or the way in which we are handling personal data please contact email. If at any time you wish us to cease processing your information please send a message to the Administrator at the email address on this sites contact page.